🚚 Shipping Policy

At Veloura Skin, we're committed to delivering your skincare products safely and as quickly as possible. Please review our shipping policy below.

📦 Order Processing

✨ Orders are processed within 1–3 business days after payment is confirmed.

📅 Orders placed on weekends or public holidays will be processed on the next business day.

📧 Once your order has been shipped, you'll receive a confirmation email with your tracking information.

🚚 Shipping Times

🌍 United States: 5–10 Business Days

🇨🇦 Canada: 7–12 Business Days

🇬🇧 United Kingdom: 5–10 Business Days

🇦🇺 Australia: 7–12 Business Days

🌎 International Orders: 7–15 Business Days

Please note that shipping times may vary depending on your location and customs processing.

📍 Order Tracking

Every order includes a tracking number so you can monitor your shipment from dispatch to delivery.

Tracking information is sent via email once your order has been shipped.

🌍 International Shipping

We proudly ship to customers worldwide.

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

📦 Delayed Deliveries

While we work with trusted shipping partners, occasional delays may occur due to:

🌦️ Weather conditions
✈️ Carrier delays
🛃 Customs clearance
🎉 Peak holiday seasons

We appreciate your patience and understanding.

🏠 Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Veloura Skin is not responsible for orders delayed or undeliverable due to incorrect or incomplete shipping information provided by the customer.

📭 Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

💬 Need Help?

If you have any questions about your shipment, our customer support team is always happy to help.

📧 Email: support@velouraskin.com

🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Time)

💖 Thank You for Choosing Veloura Skin

Your trust means everything to us. We're dedicated to delivering premium skincare with a smooth, reliable shopping experience from checkout to your doorstep. 🌸✨